This
Data Protection and Privacy Policy explains how we collect, use, and protect
the personal information you provide when registering for and using our online
higher education course. We are committed to safeguarding your privacy and
ensuring your data is handled securely and transparently.
Where
personal data is collected in accordance with this policy:
- We shall only
process such data in accordance with applicable legislation, including the UK
Data Protection Act 2018 and the European Union General Data Protection
Regulation 2018.
- You
shall remain responsible for your compliance obligations under such
legislation.
1.
How Do We Collect Information From You?
We
collect information when you:
- Register for
the course via our website or platform.
- Communicate
with us via email, phone, or other channels.
- Interact
with the course content, discussion forums, or other features of the
platform.
- Provide
feedback or complete surveys.
- Visit our
website, where cookies may collect information about your browsing
activity.
2. What Type of Information Is Collected From You?
The
information we collect may include:
- Personal
Details: Name,
email address, phone number, date of birth, and address.
- Educational
and Employment Information:
Details of your previous qualifications or institutions and your
employment, if relevant to the course.
- Login
Credentials: Username
and password for course access.
- Activity
Data: Interaction with course
content, participation in forums, and attendance at online or in-person
seminars.
- Technical
Data: IP address, browser type,
device information, and cookie data.
- Payment
Information: If
applicable, billing address and payment details (processed securely
through third-party payment processors).
3.
How Is Your Information Used?
We
use your information to:
- Process your
course registration and provide access to the course in accordance with
the end-user licence agreement.
- Communicate
important updates about the course, events, or related services.
- Support your
learning journey through personalised recommendations or reminders.
- Respond to
your enquiries and provide customer support.
- Analyse
course participation and engagement to improve our offerings.
- Comply with
legal obligations.
We
shall not use your information (including your personal data) for any purposes
other than those set out above, or for any longer than required for such
purposes, without your prior consent.
4.
Who Has Access to Your Information?
Your
information is accessed only by:
- Our
authorised staff and faculty members who need it to provide course-related
services.
- Trusted
third-party service providers who process data on our behalf.
We
will never sell, rent, or share your personal information with third parties
for their marketing purposes.
5.
Third-Party Service Providers Working On Our Behalf
We
may pass your information to trusted third-party service providers for the
following purposes:
- Hosting and
maintaining the course platform.
- Processing
payments securely.
- Sending
course-related emails and notifications.
- Providing
technical support or analytics services.
These
providers are bound by contractual agreements to protect your data and use it
only for the purposes outlined by us.
6.
Third-Party Product Providers We Work In Association With
In
some cases, we may partner with third-party organisations to offer additional
services or resources relevant to the course. If you choose to access these
services, we will share only the information necessary for you to benefit from
them. You will be informed beforehand and given the choice to opt in.
7.
Transfers Of Personal Data
We
shall not transfer or otherwise process your personal data outside the UK or
the European Economic Area without first obtaining your consent.
8.
Your Choices
You
have the right to:
- Opt out of
receiving marketing communications from us.
- Request the rectification
or deletion of your personal data where legally permissible.
- Restrict the
processing of your data for certain purposes.
- Access your
personal data processed by us.
9.
How You Can Access And Update Your Information
You
can access and update your personal information by logging into your course
account. We encourage you to keep your information accurate and up-to-date.
10.
Security Precautions In Place To Protect Your Information
We
take security seriously and have implemented appropriate technical and
organisational measures against unauthorised processing of information,
including your personal data.
In particular, we have implemented the following
measures:
- Encryption
of sensitive data, such as passwords and payment information.
- Regular
security audits and updates.
- Access
controls to limit data access to authorised personnel only.
- Multi-factor
authorisation for accessing the course.
Despite
these measures, no system is entirely secure, and we cannot guarantee absolute
data security. We shall notify you without undue delay if we become aware of
any loss, damage or corruption of your information, including personal data.
11.
Use Of 'Cookies'
Cookies
are small text files placed on your device to enhance your browsing experience.
We use cookies to:
- Ensure the learning
platform and website functions properly.
- Analyse how
users interact with the platform.
- Provide
personalised recommendations.
You
can manage cookie preferences through your browser settings.
12.
Links To Other Websites
Our
platform may contain links to third-party websites. We are not responsible for
the privacy practices or content of these sites. We encourage you to review
their privacy policies before providing any personal information.
13.
Confidentiality And Privacy
We
shall maintain the confidentiality of your information, including your personal
data, and shall not disclose the personal data to third parties except in
accordance with this policy and the end-user licence agreement or as required
by any law, court or regulator. In the event that we are required by any law,
court or regulator to disclose your information, we shall inform you of such
requirement as soon as reasonably practicable to the extent permitted by law.
14.
Records
We
will keep detailed, accurate and up-to-date written records regarding any
processing of your information (including personal data), including, without
limitation, the access, control and security of such information, approved
third party subcontractors, the processing purposes, categories of processing,
and a general description of the technical and organisational security
measures.
15.
16 Or Under
If
you are aged 16 or under, you must obtain permission from a parent or guardian
before providing any personal information. We are committed to protecting the
privacy of children and will not knowingly collect information from individuals
under this age without consent.
16.
Review Of This Policy
We
keep this Policy under regular review to ensure it remains accurate and
up-to-date.
This Policy was last updated on Monday 17th March, 2025.
By
registering for and using the course, you agree to the terms outlined in this
Policy. If you have any questions or concerns, please contact us at
academy@rts.org.uk